KongaPay is a way to pay and get paid for things. At first, it was built for Konga.com. People loved using it so much that Konga decided to share the love and make it available even outside the Konga.com platform.
When you create a KongaPay account, we want to make absolutely sure that you are who you claim to be. This is why we use the BVN service to verify the information you provide. Once you create your account, you’ll notice how pain free it is to use KongaPay.
Forget tokens. Forget your wallet, even. We totally understand how tedious it must feel to enter all this information each time you make a payment. We also understand that we’re handling sensitive information. That’s why we only bother you for all this info once.
In fact, it’s become a saying around here – you only KongaPay once #YOKO!
Your KongaPay PIN is a secret 4-digit number that you create when you create your account. We suggest you make it a number you will remember because it behaves just like a password.
No. It is not your ATM PIN, but you should be just as careful with it. Please don’t tell anyone your KongaPay PIN. Please be discreet when entering it on your device.
Just dial *565*0# This will only work if you are making the request from the phone number that is registered to the BVN service.
How frustrating! We really don’t like it when that happens to our customers. We’ve seen this happen when there have been errors between the records held at the bank and what the bank sent to the BVN service.
For this, you’ll need to contact your bank. Make sure their records reflect the phone number you expect. Also make sure there isn’t an error with the date of birth on your records. We apologize for the inconvenience. You know we’d fix this ourselves if we could!
We don’t store your sensitive payment information. We simply verify what you provide against your bank’s database. So, when you forget your PIN, we need proof that it is indeed you making the request. The fastest way to do this is to have you re-verify the information you entered when you signed up.
We take no prisoners when it comes to the security of your information.
First of all, you are always in control. No debit can occur on your account without you first authorising it with the KongaPay PIN and verification code sent by your bank to your phone or email. It’s like having two keys on the door to your account.
Secondly, we don’t store your sensitive payment information. We simply verify what you provide against your bank’s database. So, when you forget your PIN, we need proof that it is indeed you making the request. The fastest way to do this is to have you re-verify the information you entered when you signed up.
Finally, KongaPay is a regulated mobile money operator and are required by the Central Bank of Nigeria to maintain the same security standards you’ve come to trust with your bank.
Nope! We’ve built a seamless link between you and your bank account. Just sign up and start transacting like a pro.
Registration on KongaPay is just as easy as transacting. Because we understand the peculiarities of our customers, we have reviewed our registration process to be simpler and customers can operate on different levels. The requirements levels are broken down as follows;
- Phone number (Verified with One Time Password)
- Date of Birth
- Home address
- Date of Birth,
- Home Address,
- Card or Bank Account details
To get started, simply follow the steps below;
Your registration is just this once and you will not be required to provide the same information when making a purchase or payment.
As a KongaPay Classic user, you can only make transactions on KongaPay if your wallet has been funded by another KongaPay user.
In compliance with the Central Bank of Nigeria (CBN) regulations, transactions from your KongaPay account will be limited to the following:
KongaPay Lite: Maximum transaction limit of ₦3,000 per transaction / Maximum Daily Limit of ₦30,000 per day
KongaPay Classic: Maximum transaction limit of ₦10,000 per transaction / Maximum Daily Limit of ₦100,000 per day
KongaPay Premium: Maximum transaction limit of ₦100,000 per transaction / Maximum Daily Limit of ₦1,000,000 per day
PLEASE NOTE: These daily limits only apply to transactions from your KongaPay account; your bank’s transactional limits still apply.
For additional information on Tier upgrades please call :0809 999 0295 or send an email email@example.com
*To enjoy more on KongaPay, we recommend that you upgrade your to KongaPay Premium. You can do this by simply updating your bank information under “Settings” on the App or by logging into your profile on our website.
If you try to complete a transaction and you do not have funds in your wallet (your wallet can be funded by another KongaPay user – irrespective of level) you will be required to link your bank account to your KongaPay account to complete your transaction.
To link your bank account details to KongaPay, log into our App or website, navigate to settings, select Add Bank or Card and fill out the necessary fields, it’s easy and quick.
|KongaPay Classic||KongaPay Premium|
|Maximum transaction of ₦10,000||Maximum transaction of ₦100,000|
|Maximum daily limit of ₦100,000||Maximum daily limit of ₦1,000,000|
|Cannot complete transaction without funds in||Transactions can be completed even without funds in wallet|
|Wallet can only be funded by another KongaPay user||Wallet can be funded by account owner and also other KongaPay users.|
|Gets a monthly maximum of N1000 discount on purchases on Konga.com and payments for Airtime, DSTV and GOTV subscription.||Gets a monthly maximum of N2000 discount on purchases on Konga.com and payments for Airtime, DSTV and GOTV subscription.|
Sending money through KongaPay is easy. To do so simply follow the steps below;
The recipient is alerted instantly and best of all, you don’t get charged for the transaction.
If the phone number of the intended recipient is not registered on KongaPay, the person will receive a notification informing them of the transfer and prompting them to register to receive the funds.
The recipient will get a notification of the payment and if the person is not registered, the person will be prompted to register using the link attached on the notification.
If the person does not register within 72hours, the funds will be transferred back to your account
If the person is registered on KongaPay, the funds would immediately be transferred to the recipient’s KongaPay wallet.
As long as you have a registered bank account on the app, you (and even your friends and family) can easily move funds from your wallet to your bank account without hitches or charges.
Yes you can and quite simply too, just follow these simple steps:
And you are done.
Should you change your mind, you can always cancel the auto-renewal by going to settings on the App or website, click on Active Subscriptions to view or cancel your active subscription(s). Both processes can be done either on the app or webpage.
If you have any issues with the activation, please call 080 9999 0295 or send a mail to firstname.lastname@example.org